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Service Source 




Color StyleWriter 2500 



■► 



Service Source 




Basics 



Color StyleWriter 2500 



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Basics 



Overview - 1 




Overview 

The Color StyleWriter 2500 
is a desktop color bubble- 
jet printer for personal use. 
It has various features such 
as high-speed printing 
(3 pages per minute), high 
print quality, printing on 
plain or coated paper, and a 
cut sheet feeder. 



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Basics 



Overview - 2 




The Color StyleWriter 2500 
can be configured with 

• Four-color ink cartridge 

• High-performance black 
ink cartridge 

• Color PhotoGrade ink 
cartridge 

All of these cartridges can be 
easily replaced. 

Note: The four-color 
cartridge contains two ink 
tanks that can be replaced 
separately. One tank 
contains black ink and the 
other tank contains the 
yellow, cyan, and magenta 



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Basics 



Overview - 3 



Error LED— , 




inks. Each tank can be 
replaced separately. 

The Color StyleWriter 2500 
has two LEDs that can aid in 
troubleshooting the printer. 
See the Troubleshooting 
chapter for more 
information. 



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Basics 



Ink Cartridge Identification - 4 




Ink Cartridge 
Identification 

Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 

Caution: To prevent the 
print heads from clogging, 
do not touch or wipe them. 



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Basics 



Ink Cartridge Identification - 5 



Four-Color 
Ink Tank 



Black-Only 
Ink Tank 




Four-Color 
Ink Cartridge 



Black-Only 
Ink Cartridge 



Note: Two ink cartridges 
come with the printer. One 
cartridge is black ink only; 
the other is a four-color ink 
cartridge with two ink 
tanks. 

Note: These are the same 
ink cartridges as the 
StyleWriter 2400 ink 
cartridges and ink tanks. 



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Basics 



Ink Cartridge Identification - 6 



Black-Only- 
Ink Cartridge 




High-Performance, 
Black-Only Ink 
Cartridge 

The black ink cartridge 
contains black ink only. The 
Service part number for 
the black-only cartridge is 
for service use only. To 
order a replacement 
cartridge for a customer, 
use the finished goods part 
number (M3240G/A). 



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Basics 



Ink Cartridge Identification - 7 



Four-Color , 

Ink Tank 



Black-Only 
Ink Tank 



Four-Color- 
Ink Cartridge 




Four- Color Ink 
Cartridge 

The four-color ink cartridge 
holds two ink tanks. One tank 
contains black ink only, and 
the other tank contains the 
cyan, magenta, and yellow 
inks. 

The finished goods part 
number for the black-only 
tank is M3330G/A. The 
finished goods part number 
for the color tank is 
M3329G/A). 



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Basics 



Ink Cartridge Identification - 8 



Color PhotoGrade 
Ink Cartridge 




Color PhotoGrade Ink 
Cartridge 

The Color PhotoGrade ink 
cartridge holds four ink 
tanks and the print head in 
an all-in-one design. 

Important: The Color 
PhotoGrade Print Kit 
(M5577**/A) includes the 
ink cartridge, PhotoGrade 
paper, and PhotoGrade 
Updater software. For 
photorealistic results, the 
kit contents must be used 
together. 



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Basics Ink Cartridge Identification - 9 

Note: The ** designator in finished goods part number 
M5577**/A varies due to localized software. 

To order replacement supplies, use the following finished 
goods part numbers: 

• Color PhotoGrade Ink Cartridge (M5579G/A) 

• Color PhotoGrade Paper, Letter-Size (M5578G/A) 

• Color PhotoGrade Paper, A4-Size (M5581G/A) 

Printing with the Color PhotoGrade Ink Cartridge 

1 Install the PhotoGrade Updater software and the ink 
cartridge as instructed in the user booklet titled Color 
StyleWriter 2500 Color PhotoGrade Print Kit. 

2 Load the PhotoGrade paper into the sheet feeder so the 
whiter side faces you. 

3 Open the document you want to print. 



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Basics 



Ink Cartridge Identification - 1 



Color StyleU.it iter 2500 



Copies: 



Pages: ® fill Q From: 





To: 





Print Quality: ® Best O Normal O Draft 



lmage:| Co 
Notification 



Premium Coated 
Transparency 
Back Print 
Glossy 

Premium Plus 
^PhotoGrade 



PhotoGrade Selected 



[[_PrintJ 
[ Cancel] 

[ Color ] 
[utilities] 



4 Select Print from the 
File menu. 

5 In the Print dialog box, 
select PhotoGrade from 
the Paper Type pop-up 
menu. 

6 Click Color. 



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Basics 



Ink Cartridge Identification - 1 1 



ColorSync On 

Scatter Selected 



Color Stylelllriter 2500 :olor Options 



alftoning Options: 
O Pattern 



® Scatter 



| ColorSync™ 

Matching Method:[ 
Printer Profiled 



Hutomatic 



Automatic 



[ Cancel] 



8 
9 



In the Color Options 
dialog box, 

• Select Scatter for the 
best blend of ink 

• Turn on ColorSync 
(Automatic) for the 
best color matching 

Click OK. 

Click Print. 



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Basics 



Test Page - 1 2 



Test Page 



I — Online Key 




Turn on the printer and hold 
down the online key for at 
least 6 seconds or until the 
test page prints. 



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Basics 



Test Page - 1 3 



Style Writer 2500 




The test page shows the ROM 
revision and a test pattern. 

Use the test pattern to 
determine if the ink jets are 
functioning properly. If 
lines appear broken, 
proceed to the "Printing" 
topic in the Troubleshooting 
chapter. 

Note: There are two test 
pages, one for the black-ink 
only cartridge and one for 
the four-color ink 
cartridge. 



Test Pattern 



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Basics 



Test Page - 1 4 



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Demo Test Page Units 

The Color StyleWriter 2500 
demo unit logic board ROM 
contains a unique demo page. 
A limited quantity are being 
sold for use by Apple 
resellers. 

Note: The demo test page 
printer may be serviced the 
same as a regular 2500, 
however, if the logic board 
is replaced it will lose the 
demo page capability. If that 
feature is needed, the unit 
should be RMAed to Finish 
Goods. 



Service Source 




Specifications 



Color StyleWriter 2500 



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Specifications 



Characteristics - 1 



Characteristics 



Print Methods 
Throughput 



Serial bubble jet ink-on-demand 

Up to three pages per minute with the high-performance black 

ink cartridge 
Up to 0.3 page per minute for color 
Actual speed depends on the documents printed and the Macintosh 

used 



Print Head 



Four color cartridge: 1 36 nozzles (vertically-lined) 

1 x 64 nozzles for black color 

3 x 24 nozzles for yellow, magenta, cyan 

Black cartridge: 1 28 nozzles (vertically-lined) 



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Specifications Graphics - 2 



Graphics 



Resolution Best: 720x360 dpi with optimized ink density for color, 

greyscale, black and white 

Normal: 360 x 360 dpi for color, greyscale, black and white 

Draft: 1 80 x 1 80 dpi for faster printing 



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Specifications 



Print Media - 3 



Print Media 



Paper 



Plain paper, coated (recommended for color picture output) 
Color PhotoGrade paper (required for photorealistic color output) 



Envelopes 



Commercial number 10, monarch, and other sizes 
Capacity: 1 5 envelopes 



Transparencies 



Coated transparencies, most ink jet transparencies 
Capacity: 20 sheets 



Back-Print Film 



Letter, A4 

For superior graphics and imaging results, premium paper and 

back-print film are recommended 



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Specifications Print Media - 4 



Cut Sheets LTR, LGL, A4 

U.S. Letter (LTR): 8.5 x 1 1 in. (21 5.9 mm x 279.4 mm) 
U.S. Legal (LGL): 8.5 x 14 in. (215.9 mm x 355.6 mm) 
A4: 210 mm x 297 mm 

Weight: 1 6-24 lbs. Capacity: 1 00 sheets (A4, LTR); 
20 sheets coated paper 



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Specifications 



Ink Cartridges - 5 



Ink Cartridges 



Type 



High-performance black ink cartridge with integrated ink tank 

and print head 
Four-color ink cartridge with two ink tanks (black only and 

color— cyan, magenta, yellow) and integrated print head 
Color PhotoGrade ink cartridge with four ink tanks and integrated 

print head 



Ink Color 



Black 

Four-color (Black, cyan, magenta, yellow) 



Shelf Life 



6 months (installed in printer) 
1 8 months (in original package) 



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Specifications Ink Cartridges - 6 



Print Head Text: Approx. 900 pages (A4/LTR) high performance black only 

Cartridge Life Color: Approx. 1 800 pages, with ink tank replacements 

Ink Tank Life High performance black cartridge with integrated ink tank 

900 pages at 5% coverage 
Color ink tanks (Black or CMY) 
1 00 pages at 7.5% coverage 



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Specifications 



Environmental 

Acoustic Noise Level Approx. 45 dB (reference level) 
Temperature 59-86T (1 5-30°C) 

Humidity 1 0-80% (no condensation) 



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Specifications 



Electrical - 8 



Electrical 



Electrical 
Requirements 



AC power adapter 
U.S./Japan: 1 02-1 32 VAC, 60 Hz 
UK/Australia: 204-264 VAC, 50 Hz 
Europe: 196-253 VAC, 50 Hz 
Japan: 85-110 VAC, 50,60 Hz 



Power Consumption 



20 W maximum 



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Specifications Physical - 9 



Physical 



Dimensions Height: 8.3 in. (21 1 mm) 

Width: 14.4 in. (365 mm) 
Depth: 9.2 in. (234 mm) 

Weight 6.9 lb (3.2 kg) 



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Service Source 




Troubleshooting 



Color StyleWriter 2500 



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Troubleshooting General/ - 1 



General 

The Symptom Charts included in this chapter will help you 
diagnose specific symptoms related to your product. Because cures 
are listed on the charts in the order of most likely solution, try 
the first cure first. Verify whether or not the product continues to 
exhibit the symptom. If the symptom persists, try the next cure. 
(Note: If you have replaced a module, reinstall the original module 
before you proceed to the next cure.) 

If you are not sure what the problem is, or if the Symptom Charts 
do not resolve the problem, refer to the Flowchart for the product 
family. 

For additional assistance, contact Apple Technical Support. 



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Troubleshooting 



Error Messages and LEDs/ - 2 



Error Messages and LEDs 

The Color StyleWriter 2500 has two LEDs that can aid in 
troubleshooting the printer: error LED and power LED. 



Error LED—, 




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Troubleshooting 



Error Messages and LEDs/ - 3 



The printer software also gives error messages to pinpoint 
errors. 

Make sure the printer is hooked up to a Macintosh and that the 
Color StyleWriter 2500 software is installed. See the Diagnostics 
folder on the Service Source CD for the printer driver. 



o 



The Color StyleWriter 2500 Ink 
Cartridge is missing or not installed 
correctlg. Insert the cartridge 
properly, then click Continue. 



$060B 



Cancel 



I Continue j 



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Troubleshooting 



Error Messages and LEDs/ - 4 



The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage 
control error, paper jam). 

The following chart provides a summary of error codes and printer states. If an error is 
indicated, check the chart, then go to "Error LEDs" in the Symptom Charts. 



Software Error Message 

(from printer driver) 


LEDs 

Error Power 


Symptom 

(see Symptom Charts) 


Out of paper 


m © 


Paper pickup error 


Paper jam 


© © 


Paper jam 


Ink cartridge jam 


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Carriage control error 


Obstruction, clear and try again 


m © 


Cleaning error 


Check connector and try again 


-ft -ft 


Temperature sensor error 


Cartridge not installed properly 


-ft © 


Cartridge error 


Check connectors and try again 


-ft- -ft 


ROM/RAM error 


Waste ink absorbers full 


-ft -ft 


Waste ink full error 


Cartridge needs to be replaced 


-ft- -ft 


Head temperature error 


Cartridge needs to be replaced 


-ft- -ft 


Head temperature sensor error 



LED Legend: Q OFF ©ON -Q- BLINKING 



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Troubleshooting 



Symptom Charts/Operation - 5 



No power 



Symptom Charts 

Operation 

1 Check power cable connections. 

2 Replace power cord. 

3 "" " " 



Check voltage of power adapter 




4 If there is no voltage, replace the power adapter. 

5 If the voltage is within the specified range, replace the logic 
board. 



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Troubleshooting 



Symptom Charts/Operation - 6 



Does not print 



1 Turn on printer and restart computer. 

2 Check interface cable connections. 

3 Open Chooser and verify that correct printer driver and port 
is selected. 

4 Replace printer driver. 



Carriage unit does not 
move to center when 
front door is open, and 
printer is on 



1 Make sure black latch on upper left corner of front door 
engages button on logic board. See "Front Covers" topic in 
Take Apart for additional information. 

2 Replace logic board. 



Carriage unit moves 
back and forth for five 
minutes 



Print job was canceled during a purge. Turn printer off, then 
back on. 



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Troubleshooting 



Symptom Charts /Operation- 7 



Printer will not print 
with LocalTalk option 
installed 



1 Turn on printer and restart computer. 

2 Check interface cable connections. 

3 Open Chooser and verify that correct printer driver and port 
are selected. 

4 Replace printer driver. 

5 Check that printer is functional by printing a test page. 

6 Try printing directly through serial port. 

7 Replace LocalTalk module. 



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Troubleshooting 



Symptom Charts/Paper - 8 



Paper 



Paper sticks together 



1 Remove excess sheets from paper tray. 

2 Use only specified paper, envelopes, transparencies, and 
backprint film. 

3 Check that settings in Page Setup menu are correct. 

4 Fan paper before putting it in paper tray. 



Paper skews 



1 Remove excess sheets from paper tray. 

2 Use only specified paper, envelopes, transparencies, and 
backprint film. 

3 Stack paper flush against left side of paper tray and adjust 
paper guide. 

4 Check rollers on sheet feeder and eject roller. Clean or 
replace if necessary. 



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Troubleshooting 



Symptom Charts /Paper- 9 



Paper jams during 
loading, before 
printing 



Carefully remove paper by hand. 



Paper jams inside 
printer 



Carefully pull out paper in direction of paper output. 



Paper jams during 1 Carefully pull out paper in direction of paper output, 

output, after printing 2 Check eject roller for obstructions or damage, and clean or 

replace if necessary. 



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Troubleshooting 



Symptom Charts/Print Quality - 10 



Print Quality 



Missing dots and/or 
white streaks 



1 Perform "Nozzle Check" and "Print Head Cleaning." See 
Additional Procedures chapter. 

2 Make sure ink cartridges are set firmly. 

3 Use only specified paper, envelopes, transparencies, and 
backprint film. 

4 Replace ink cartridge. See Additional Procedures chapter. 

5 Replace logic board. 



Blurring and/or 
smudging 



1 Use only specified paper, envelopes, transparencies, and 
backprint film. 

2 Perform "Print Head Cleaning." See Additional Procedures 
chapter. 

3 Replace ink cartridge. See Additional Procedures chapter. 



Missing dots followed 
by a blob of ink 



Before printing, switch print quality to "Best" in printer driver. 



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SI 



Troubleshooting 



Symptom Charts /Print Quality- 1 1 



Vertical lines are 
distorted/wavy 



Open and close blue lever next to cartridge to make sure cartridge 
is seated properly. 



Poor image at bottom 
of page 



Increase margin at bottom of page to at least 0.8 inch. 



Dark streaks or ink 
stains when Color 
PhotoGrade ink 
cartridge used 



Move internal paper selector to Envelope position (leaves more 
space between print head and paper surface). 



QuickDraw GX does 
not work when Color 
PhotoGrade ink 
cartridge used 



Disable QuickDraw GX before printing with Color PhotoGrade 
Print Kit. The PhotoGrade Updater software does not support 
QuickDraw GX. 



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Troubleshooting 



Symptom Charts/Error LEDs - 1 2 



Error LEDs 



Paper pickup error 



1 Add paper. 

2 Use only specified paper, envelopes, transparencies, and 
backprint film. 

3 Check that settings in Page Setup menu are correct. 

4 Fan paper before putting it in paper tray. 



Paper jam 



Check eject roller for obstructions or damage, and clean or 
replace if necessary. 



Carriage control 
error 



Check eject roller for obstructions or damage, and clean or 
replace if necessary. 



Cleaning error 



Check eject roller for obstructions or damage, and clean or 
replace if necessary. 



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Troubleshooting 



Symptom Charts /Error LEDs- 1 3 



Temperature sensor 
error 



1 Check cable connections. 

2 Replace logic board. 



Cartridge error 



1 Make sure ink cartridges are set firmly. 

2 Replace ink cartridge. 

3 Replace carriage unit. 



ROM/RAM error 



1 Check cable connections. 

2 Reinstall printer software. 

3 Replace logic board. 



Waste ink full error Replace ink absorbers. 



Head temperature 
error 



Replace ink cartridge. 



Head temperature 
sensor error 



Replace ink cartridge. 



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Service Source 




Take Apart 



Color StyleWriter 2500 



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Take Apart 



Front Covers - 1 



Front 
Case 



Front — 
Door 




Output Tray 
Extension 



- — Output Tray 



Front Covers 

No preliminary steps are 
required before you begin 
this procedure. 

Note: The "Front Covers" 
topic includes the front 
door, front case, output 
tray, and output tray 
extension. 



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Take Apart 



Front Covers - 2 




Front 
Door 



Front Door 

Note: The front door is held 
in place by two arms that 
function as hinges. Plastic 
tabs at the end of the arms 
fit into knobs on the inside of 
the upper case. 

1 Swing open the front 
door. 

2 Press the end of each 
arm inward and free the 
arm tabs from the front 
case. 

3 Lift off the front door. 



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Take Apart 



Front Covers - 3 




Front Door 



Replacement Note: The 

small gears and springs in 
the front door fall out of 
position if a paper jam is 
forcibly removed from the 
printer. These gears and 
springs are not available as 
service replacement parts. 

See the "Small Gear 
Replacement" topic in 
Additional Procedures. 



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Take Apart 



Front Covers - 4 




Front 
Case 



Front Case 

1 Lift the center of the 
case to release the center 
latch on the front case. 

2 Release the right side 
latch and pull the front 
case forward a short 
distance. 

3 Repeat for the left side 
latch and remove the 
case. 



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Take Apart 



Front Covers - 5 



Latch 




Replacement Note: Make 
sure the latches on the front 
case engage the buttons on 
the logic board. 



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Take Apart 



Front Covers - 6 




Output Tray — ^ 



Output Tray 



1 Pull out the output tray 
until the two tabs rest 
against the stops on the 
bottom case. 

2 Press down and remove 
the tray. 



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Take Apart 



Front Covers - 7 




Output Tray Extension 

1 Pull out the tray 
extension until the two 
tabs rest against the 
stops. 

2 Press down and remove 
the tray extension. 



-Output Tray Extension 



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Take Apart 



Eject Roller - 8 




Eject Roller— I 



Eject Roller 

Before you begin, remove 
the covers (see "Front 
Door"). 



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Take Apart 



Eject Roller - 9 




Grasp one end of the roller, 
press the bracket to the 
side, and remove the eject 
roller from the printer. 



Eject Roller — 



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Take Apart 



Rear Covers - 1 



Rear Covers 




Rear Covers 

Before you begin, remove 
the following: 

• Front covers 

• LocalTalk module 
(if present) 

Note: For information on 
removing the LocalTalk 
module, see the "LocalTalk 
Module" topic in the 
Upgrades chapter. 

Note: The "Rear Covers" 
topic includes the rear case, 
interface cover, and logic 
board cover. 



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Take Apart 



Rear Covers - 1 1 




Rear Case 

1 Pull out the bottom of 
the rear case slightly to 
clear the plastic lip. 

2 Using a flat-blade 
screwdriver, release the 
latch and lift up the rear 
case. 

3 Repeat for the other side 
of the case. 



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Take Apart 



Rear Covers - 1 2 



Rear Covers 




4 Release the three 

latches on the top of the 
printer. 



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Take Apart 



Rear Covers - 1 3 



Rear Case 




5 Lift up and release the 
rear case from the two 
tabs on the back of the 
printer. 

6 Remove the rear case. 



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Take Apart 



Rear Covers - 1 4 



, — Interface 
Cover 




Interface Cover 

1 Using a small flat-blade 
screwdriver, release the 
mounting tab and remove 
the interface cover from 
the rear case. 



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Take Apart 



Rear Covers - 1 5 



■ Front Latch 




Logic Board Cover 

1 Press in the front latch 
and release the side 
latch. 

2 Pull back and remove the 
logic board cover from 
the printer. 



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Take Apart 



Cut Sheet Feeder - 1 6 



Cut Sheet Feeder 




Cut Sheet Feeder 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



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Take Apart 



Cut Sheet Feeder - 1 7 




1 Disconnect connectors 
CNV and CNLF from the 
logic board. 



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Take Apart 



Cut Sheet Feeder - 1 8 




2 Remove the connector 
wires from the slot on 
the cut sheet feeder. 



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Take Apart 



Cut Sheet Feeder - 1 9 



Cut Sheet Feeder 




Note: Make sure the 
screws do not fall into 
the bottom cover. 

Using a Phillips 
screwdriver, remove 
the two screws that 
secure the cut sheet 
feeder to the printer. 

Press in the latch and 
remove the cut sheet 
feeder. 



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Take Apart 



Cut Sheet Feeder - 20 




Alignment Pin 



Replacement Note: Make 
sure the alignment pins on 
the cut sheet feeder are 
aligned with the printer 
frame. 



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Take Apart 



Paper Support - 21 



r Paper Support 




Paper Support 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



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Take Apart 



Paper Support - 22 



Paper Support — 




1 Pull out the paper 
support until it rests 
against the stops. 

2 Push the support 
forward and disconnect 
the latches. 

£3&&f£ 3 slide out the paper 
support. 



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Take Apart 



Pickup Roller - 23 



Pickup Roll 



Cut Sheet Feeder 




Pickup Roller 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



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Take Apart 



Pickup Roller - 24 



Cut Sheet Feeder 




Caution: When the roller 
is removed, the feeder 
gear is loose. Remove the 
roller slowly so that the 
gear will not fly off. 

Press in the two latches 
on the pickup roller and 
push out the roller. 

Remove the feeder gear 
from the cut sheet 
feeder. 



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Take Apart 



Pickup Roller - 25 




Cut Sheet Feeder_N 



Lift up one end of the 
roller and remove the 
other end from the 
mounting hole. 

Remove the pickup 
roller from the cut sheet 
feeder. 



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Take Apart 



Pickup Roller - 26 




Replacement Note: Align the 
notch on the upper gear with 
the upper line on the cut 
sheet feeder. Align the notch 
on the feeder gear with the 
lower line on the cut sheet 
feeder. 



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Take Apart 



Logic Board - 27 



Logic Board 




Logic Board 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Logic Board - 28 



Upper Ink 
Absorber 



Lower Ink 
Absorber 




Note: Information on the 
amount of ink absorbed by 
the ink absorbers is stored 
on the logic board EEPROM. 
When replacing the logic 
board, check the ink 
absorbers. If the upper ink 
absorber has ink in it, 
replace it. Always replace 
the lower ink absorber. 



^IIH^ 



m 



Take Apart 



Logic Board - 29 



Upper Ink 
Absorber 



Lower Ink 
Absorber 




If the ink absorbers have 
been used for two weeks or 
less, or if fewer than 50 
pages have been printed, it 
is not necessary to replace 
the ink absorbers when 
replacing the logic board. 

See "EEPROM Reset" in 
Additional Procedures for 
more information. 



^IIH^ 



m 



Take Apart 



Logic Board - 30 




1 Disconnect the following 
connectors from the 
logic board: 

• CNCR 

• CNH 

• CNLF 

• CNV 



^IIH^ 



m 



Take Apart 



Logic Board - 3 1 



i — Logic Board 




Using a Phillips 
screwdriver, remove 
the three mounting 
screws. 

Remove the logic board 
from the printer. 



<m* 



m 



Take Apart 



Carriage Unit - 32 




Carriage Unit 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 

Caution: To prevent the 
print nozzles from clogging, 
do not touch or wipe them. 



^IIH^ 



m 



Take Apart 



Carriage Unit - 33 



Screw 



i— Carriage Guide 




Caution: Do not remove or 
loosen the two screws on top 
of the carriage guide. 
Loosening or removing 
these screws will cause the 
carriage to go out of 
alignment. 



^IIH^ 



m 



Take Apart 



Carriage Unit - 34 




l--r,->: 
""•it? 

•■■■iy#- 
Power Supply— 



1 Turn the printer so that 
the power supply faces 
you. 



^IIH^ 



m 



Take Apart 



■-"»*. -wj 




2 Disconnect connector 
CNH from the logic 
board. 



ffl 



Take Apart 



Carriage Unit - 36 



— Carriage Unit 




3 Turn the printer so that 
the carriage unit faces 
you. 



^IIH^ 



ffl 



Take Apart 



Carriage Unit - 37 



I — Cable Holder 




4 Remove the plastic 
ribbon cable and cable 
holder from the printer. 



^IIH^ 



m 



Take Apart 



Carriage Unit - 38 



Carriage Unit 




Cable Holder 



Replacement Note: Make 
sure the ribbon cable holes 
are mounted on the two tabs 
on the inside of the ribbon 
cable holder and the small 
tab is in the slot on the 
carriage unit. 



^IIH^ 



ffl 



Take Apart 



Carriage Unit - 39 




f.f-s;-.--:; 

• :v..":-" -V" 



'.™'i&'/£--??:'';: 

: : : : • v- vC»- : •• • ••::•• •: :. ••••• v ••' •*• :•:••: "• : .•• • °» ^n 

•.". •;-• : : •-:-. •.-.-- .-.v : : : ". : ■;. • -•••.•••• : .• :• : v '.. ■: -t : ■■ : ■" : -V 






5 Press in the two latches. 

6 Push up and remove the 
carriage release clip 
from the printer. 



mmm^m 



4\u\>> 



ffl 



Take Apart 



Carriage Unit - 40 




7 Using a Phillips 
screwdriver, remove 
the mounting screw from 
the carriage shaft. 



I 

Mounting 

Screw 



^IIH^ 



m 



Take Apart 



Carriage Unit - 41 



Shaft 
Clip 




8 Carefully remove the 
shaft clip from the 
carriage shaft. 



^IIH^ 



m 



Take Apart 



Carriage Unit - 42 



wmmii 




Using a flat-blade 
screwdriver, carefully 
press in the carriage 
belt tensioner and 
disconnect the carriage 
belt. 



^IIH^ 



m 



Take Apart 



Carriage Unit - 43 




1 Hold the carriage unit 
and slide out the carriage 
shaft. 

1 1 Remove the carriage unit 
from the printer. 

Replacement Note: Make 
sure the carriage unit is 
reinstalled properly in 
the printer. 



<m* 



m 



Take Apart 



Carriage Ribbon Cable - 44 



r- Carriage Ribbon Cable 




Carriage Ribbon 
Cable 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Ink cartridge 

• Carriage unit 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Carriage Ribbon Cable - 45 



Sensor 




Caution: Carefully 
remove the sensor to 
avoid damaging the 
carriage ribbon cable. 

Remove the sensor from 
the carriage unit. 



^IIH^ 



ffl 



Take Apart 



Carriage Ribbon Cable - 46 




2 Press in the five latches 
and remove the ribbon 
cable guide. 



^IIH^ 



m 



Take Apart 



Carriage Ribbon Cable - 47 



Carriage Unit 




Cable Holder 



Remove the ribbon cable 
from the carriage unit. 

Replacement Note: Make 
sure the ribbon cable 
holes are mounted on the 
two tabs on the inside of 
the ribbon cable holder 
and the small tab is in 
the slot on the carriage 
unit. 



<m* 



m 



Take Apart 



Carriage Belt - 48 



I — Carriage Belt 




Carriage Belt 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Ink cartridge 

• Carriage unit 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Carriage Belt - 49 




Carefully remove the 
carriage belt from the 
carriage unit. 



Carriage Unit 



|— Carriage 
Belt 



<m* 



m 



Take Apart 



Carriage Belt Tensioner - 50 



Carriage 

Belt 

Tensioner 




Carriage Belt 
Tensioner 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Carriage Belt Tensioner - 51 



wmmii 




Using a flat-blade 
screwdriver, carefully 
press in the carriage 
belt tensioner and 
disconnect the carriage 
belt. 



^IIH^ 



m 



Take Apart 



Carriage Belt Tensioner - 52 



Carriage 

Belt 
Tensioner 




Slide out the carriage 
belt tensioner from the 
printer. 



<m* 



m 



Take Apart 



Printer Frame - 53 



Printer Frame 




Printer Frame 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Power supply 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Printer Frame - 54 



Printer Frame 




Right 
Latch 



Note: The printer frame is 
not a replaceable part. 
Remove the frame to access 
the purge unit, paper feed 
motor, ink absorbers, and 
bottom case. 

1 Release the right latch 
and lift up the printer 
frame. 



^IIH^ 



m 



Take Apart 



Printer Frame - 55 




2 Release the left latch 
and remove the printer 
frame from the bottom 
cover. 



^IIH^ 



m 



Take Apart 



Printer Frame - 56 



Printer Frame 




Replacement Note: Make 
sure the bottom case 
circular tabs fit into the 
proper position in the 
printer frame. 



Circular | — -i 
Tab 



Bottom Case 



<m* 



m 



Take Apart 



Paper Feed Motor - 57 




Paper Feed Motor- 



Paper Feed Motor 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Power supply 

• Printer frame 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



@j 



Take Apart 



Paper Feed Motor - 58 




Paper Feed Motor 



1 Disconnect connector 
CNLF from the logic 
board. 



^IIH^ 



m 



Take Apart 



Paper Feed Motor - 59 



Platen Bracket—, 




2 Move the platen bracket 
away from the mounting 
screw. 



^IIH^ 



m 



Take Apart 



Paper Feed Motor - 60 




Note: Carefully remove 
the paper feed motor to 
avoid losing the gear. 

Using a Phillips 
screwdriver, remove 
the two mounting 
screws. 

Remove the paper feed 
motor from the printer. 



^IIH^ 



@j 



Take Apart 



Paper Feed Motor - 61 




5 Remove the gear from 
the paper feed motor. 



m 



Take Apart 



Carriage Motor - 62 



Carriage 
Motor 




Carriage Motor 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



m 



Take Apart 



Carriage Motor - 63 



■-"»*. -wj 




1 Disconnect connector 
CNCR from the logic 
board. 



m 



Take Apart 



Carriage Motor - 64 



wmmii 




Using a flat-blade 
screwdriver, press in 
the carriage belt 
tensioner and disconnect 
the carriage belt. 



^IIH^ 



m 



Take Apart 



Carriage Motor - 65 



Carriage - a 

Motor 



<t?' 



€?' 




Using a Phillips 
screwdriver, remove 
the two mounting 
screws. 

Lift up and pull out the 
carriage motor. 



<m* 



m 



Take Apart 



Purge Unit - 66 




Purge 
Unit 



Purge Unit 

Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Power supply 

• Printer frame 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



ffl 



Take Apart 



Purge Unit - 67 



i— Carriage Unit 




Purge 
Unit 



1 Move the carriage unit 
away from the purge 
unit. 



^IIH^ 



m 



Take Apart 



Purge Unit - 68 




Using a Phillips 
screwdriver, remove 
the black mounting 
screw. 



^IIH^ 



ffl 



Take Apart 



Purge Unit - 69 




Purge — 
Unit 



Pull back the locking 
lever and remove the 
purge unit from the 
printer. 



^IIH^ 



m 



Take Apart 



Purge Unit - 70 




Replacement Note: Make 
sure the black lever 
interlocks with the platen 
assembly in the position 
shown. 



<m* 



ffl 



Take Apart 



Ink Absorbers - 71 



Ink Absorbers 



i — Ink Absorbers 




Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Power supply 

• Printer frame 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 



^IIH^ 



ffl 



Take Apart 



Ink Absorbers - 72 



i — Ink Absorbers 




Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 

Note: After replacing the ink 
absorbers, you must reset 
the EEPROM on the logic 
board. See the Additional 
Procedures chapter. 



^IIH^ 



m 



Take Apart 



Plastic 
Cover 




— Ink Absorber 
Plates 



1 Remove the clear plastic 
cover and the two ink 
absorber plates. 



m 



Take Apart 



Bottom Case - 74 



Bottom Case 



Bottom Case 




Before you begin, remove 
the following: 

• Front covers 

• Rear covers 

• Cut sheet feeder 

• Logic board 

• Power supply 

• Printer frame 

• Ink absorbers 

Caution: Review the ESD 
precautions in Bulletins/ 
Safety. 

Perform the above steps. 



^IIH^ 



ffl 



Take Apart 



Bottom Case - 7 5 



Note: A replacement bottom 
case includes feet. 




If necessary, replace 
damaged or missing feet. 



<m* 



Service Source 




Upgrades 



Color StyleWriter 2500 



<m* 



m 



Upgrades 



LocalTalk Module - 1 



LocalTalk Module 




LocalTalk 
Module 



Before you begin, turn off 
and unplug the printer. 

Note: This procedure covers 
the installation of an 
optional LocalTalk module, 
which enables the printer 
to connect to a LocalTalk 
network. 



^IIH^ 



ffl 



Upgrades LocalTalk Module - 2 

Note: There are two 
versions of this module that 
look similar. The latest 
version states on the label 
that it works with both the 
2400 and 2500. The earlier 
version only works with the 
2400. 



^IIH^ 



ffl 



Upgrades 



LocalTalk Module - 3 



Using a small flat-blade 
screwdriver, release the 
mounting tab and remove 
the interface cover from 
the rear case. 




Interface 
Cover 



^IIH^ 



ffl 



Upgrades 



LocalTalk Module - 4 



2 Plug the LocalTalk 

connector into the serial 
port. 




LocalTalk 
Connector 



^IIH^ 



ffl 



Upgrades 



LocalTalk Module - 5 



Insert the upper edge of 
the LocalTalk module 
into the rear case, and 
then snap the bottom into 
place. 




LocalTalk 
Module 



<m* 



m 



Upgrades 



EtherTalk Adapter - 6 




EtherTalk Adapter 

Before you begin, turn off 
and unplug the printer. 

Note: This procedure covers 
the installation of an 
optional EtherTalk adapter, 
which enables the printer 
to connect to a Ethernet 
network. 



^IIH^ 



m 



Upgrades 



EtherTalk Adapter - 7 




' 1 Plug the serial cable 
l from the printer into the 

EtherTalk Adapter. 

2 Plug in the EtherTalk 
power adapter. 



<m* 



Service Source 




Additional Procedures 

Color StyleWriter 2500 



<m* 



Fgl 



Additional Procedures 



Printer Cleaning - 1 



• Printer Covers 




Printer Cleaning 

Before you begin, unplug the 
printer. 

Caution: Do not use 
ammonia-based or alcohol- 
based cleaners on or around 
the printer. These cleaners 
may react with the plastic. 

Caution: Do not spill liquid 
in the power cord 
receptacle. 



^IIH^ 



Fgl 



Additional Procedures 



Printer Cleaning - 2 



■ Printer Covers 




Caution: Do not get the 
printer's ink on your 
hands or clothes. 
Although the ink is water 
soluble, it contains dyes 
that will stain. 

Using a damp cloth, 
wipe the outside of the 
printer covers. 



^IIH^ 



m 



Additional Procedures 



Printer Cleaning - 3 




2 Caution: Do not use any 
liquid cleaners inside the 
printer. 

Open the front door of 
the printer. 

3 Using a dry cloth, 
carefully wipe the 
rollers and platen. 



<m* 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 4 




Ink Cartridge 
Replacement 

No preliminary steps are 
required before you begin 
this procedure. 

Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 5 




Note: This procedure covers 
the ink cartridge 
replacement for either of 
the ink cartridges that come 
with the printer. One 
cartridge is black ink only; 
the other is a four-color ink 
cartridge with two ink 
tanks. One tank contains 
black ink only and the other 
tank contains the cyan, 
magenta, and yellow inks. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 6 




The Service part number for 
the black-only cartridge is 
for service use only. To 
order a replacement 
cartridge for a customer, 
use the finished goods part 
number (M3240G/A). 



^IIH^ 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 7 




1 Turn on the printer. 

2 Open the front cover. The 
carriage unit will now 
move to the center 
position. 



^IIH^ 



rg 



Additional Procedures 



Ink Cartridge Replacement - 8 




3 Raise the bright blue 
lever on the carriage 
unit and remove the 
cartridge. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 9 



■n 

',:■■■■ :■.*& 







Bright Orange Cap 



4 Caution: To prevent the 
print heads from 
clogging, do not touch or 
wipe them. 

Remove the bright 
orange cap from the 
replacement ink 
cartridge. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Cartridge Replacement - 1 




Bright Orange Tape 



5 Peel off the bright 
orange tape from the 
print heads. 



^IIH^ 



gl 



Additional Procedures 



Ink Cartridge Replacement - 1 1 




6 Install the replacement 
ink cartridge into the 
printer. 

7 Close the printer cover. 



<m* 



Fgl 



Additional Procedures 



Ink Tank Replacement - 1 2 




Ink Tank 
Replacement 

No preliminary steps are 
required before you begin 
this procedure. 

Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Tank Replacement - 1 3 



Four-Color , 

Ink Tank 



Black-Only 
Ink Tank 



Four-Color- 
Ink Cartridge 




Note: This procedure covers 
ink tank replacement for the 
four-color ink cartridge. 
The cartridge contains two 
separate ink tanks, one for 
black ink and one for cyan, 
magenta, and yellow inks. 
When you run out of ink, you 
replace only the empty tank, 
instead of replacing the 
entire cartridge. 



^IIH^ 



Fgl 



Additional Procedures 



Ink Tank Replacement - 1 4 




1 Turn on the printer. 

2 Open the front cover. The 
carriage unit will now 
move to the center 
position. 

3 Remove and discard the 
old ink tank. 



^IIH^ 



gl 



Additional Procedures 



Ink Tank Replacement - 1 5 




Ink Tank 



K :-£#: sJF^ L plastic Ca P 



Caution: To prevent the 
print heads from 
clogging, do not touch or 
wipe them. 

Remove the plastic cap 
from the replacement 
ink tank. 



^IIH^ 



ffl 



Additional Procedures 



Ink Tank Replacement - 1 6 




5 Caution: Make sure you 
install the color ink tank 
on the left and the black 
ink tank on the right. 

Slide the ink tank into 
the ink cartridge and 
push down so the ink 
tank snaps into place. 

6 Close the printer cover. 



<m* 



Fgl 



Additional Procedures 



Nozzle Check - 1 7 




Nozzle Check 

No preliminary steps are 
required before you begin 
this procedure. 

Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 



^IIH^ 



Fgl 



Additional Procedures 



Nozzle Check - 1 8 




Note: This procedure 
explains how to run the 
nozzle check test page, 
which indicates whether the 
print nozzles need to be 
cleaned. The print nozzles 
are contained in the ink 
cartridge. 



^IIH^ 



Fgl 



Additional Procedures 



Nozzle Check - 1 9 




1 Important: Make sure the 
printer is off. 

Load paper into the cut 
sheet feeder. 

2 Hold down the power key 
until the power LED 
starts blinking. The 
printer will now print 
out a test page. 



^IIH^ 



m 



Additional Procedures 



Nozzle Check - 20 



Nozzle Status OK 



r 



t- 



+ 



Clean Nozzles 



I 1 1 1 \- 



J Yellow 
J Magenta 
J Cyan 



-L 




J Black 



Yellow 
Magenta 
J 1 Cyan 

J I Black 



Examine the bottom of 
the test page to 
determine print head 
status. 

If the horizontal lines in 
the test pattern are 
missing, one or more ink 
nozzles are clogged. To 
clear the nozzles, 
perform one of the print 
head cleaning procedures 
described in this 
chapter. 



<m* 



Fgl 



Additional Procedures 



Print Head Cleaning - 21 




Print Head 
Cleaning 

No preliminary steps are 
required before you begin 
this procedure. 

Caution: Do not get the 
printer's ink on your hands 
or clothes. Although the ink 
is water soluble, it contains 
dyes that will stain. 

Caution: To prevent the 
print nozzles from clogging, 
do not touch or wipe them. 
The print nozzles are on the 
bottom of the ink cartridge. 



Fgl 



Additional Procedures 



Print Head Cleaning - 22 




Note: Use the Cleaning 
option to correct blurred 
characters, horizontal white 
streaks, and missing dots 
caused by clogged ink 
nozzles. Use the Super 
Cleaning option when print 
quality does not improve 
after you have performed 
the Cleaning option two or 
three times. 



^IIH^ 



@j 



Additional Procedures 



Print Head Cleaning - 23 



Chooser 



in 


• 




leShare 


■Color SW 2500 ■ 


g 


I 


*\ 


rVriter 


*1 *> 

LaserWriter S 



Connect to: 



^Printer Port 
^Modern Port 



Make sure the Color 
StyleWriter 2500 
printing software is 
installed. See the 
Diagnostics folder on 
Service Source for the 
driver software. 

Using the Chooser, select 
Color StyleWriter 
2500. 

Make sure the correct 
printer port is selected. 

Close the Chooser. 



^IIH^ 



Fgl 



Additional Procedures 



Print Head Cleaning - 24 



Color Style 11" i 



2500 



Copies: 1 

Print Quality 
Paper Type 



Imaye: Co 



Notification 




[[_Print_jl 



Cancel 



Color 



Otilities 



5 Open any document and 
select the print option or 
choose Print Window 
from the File menu. 

6 Click the Utilities button 
in the Print dialog box. 



^IIH^ 



m 



Additional Procedures Print Head Cleaning - 25 

7 ISelect the "Clean the 
print head before 
printing" option. 

8 Click OK. 



Color Stylelilriter 2500 Print Utilities 
[x] Clean the print head before printinq 



<m* 



Fgl 



Additional Procedures 



EEPROM Reset - 26 



|— Logic Board 
with EEPROM 




EEPROM Reset 

No preliminary steps are 
required before you begin 
this procedure. 

Note: This procedure 
explains how to perform the 
EEPROM reset, which 
clears data stored on the 
logic board. It is necessary 
to perform this procedure 
after replacing the ink 
absorbers or the logic board. 
See "Logic Board" and "Ink 
Absorbers" in Take Apart 
for more information. 



^IIH^ 



!2i 



Additional Procedures 



EEPROM Reset - 27 



Four-Color 
Ink Tank 



Black-Only 
Ink Tank 




Four-Color 
Ink Cartridge 



Black-Only 
Ink Cartridge 



Note: This procedure uses 
either the black-only or the 
four-color ink cartridge. 



^IIH^ 



Fgl 



Additional Procedures 



EEPROM Reset - 28 




1 Disconnect the power 
cord from the printer. 

2 Make sure the ink 
cartridge is installed and 
the power cord is 
plugged into the wall. 

3 Open the front door. 



^IIH^ 



Fgl 



Additional Procedures 



EEPROM Reset - 29 




4 Press and hold down the 
power button while 
connecting the power 
cord to the printer, and 
then release the power 
button. 

5 Close the front door. 



^IIH^ 



m 



Additional Procedures 



Upper Corner of Pattern Page 



DDIDIIID 



B 



EEPROM Reset - 30 



Note: A pattern page now 
prints and the EEPROM 
data is reset. The last 
bar on the pattern will 
be white, which shows 
that the data has been 
reset. 

Press the power button 
to turn off the printer 
and then disconnect the 
power cord from the 
printer. 



<m* 



Fgl 



Additional Procedures 



Small Gear Replacement - 31 




Front Door 



Small Gear 
Replacement 

Before you begin, remove 
the front door (see "Front 
Covers") 

Replacement Note: The 

small gears and springs in 
the front door fall out of 
position if a paper jam is 
forcibly removed from the 
printer. These gears and 
springs are not available as 
service replacement parts. 



^IIH^ 



m 



Additional Procedures 



Small Gear Replacement - 32 



i— Small Gear 




Replacement Note: The 

springs in the small gear 
fall out easily. Make sure 
the springs are not lost or 
damaged. These gears and 
springs are not available as 
service replacement parts. 



^IIH^ 



m 



Additional Procedures 



Small Gear Replacement - 33 



i — Front Door 




Arm Tab 



1 Turn the front door so 
that the arm tabs face 
toward you. 



Arm Tab 



^IIH^ 



m 



Additional Procedures 



Small Gear Replacement - 34 



Small Gear 



i- Spring 




2 Place the gear and spring 
in the front cover and 
wrap one end of the 
spring around the tab on 
the front cover. 

3 Set the spring into the 
groove. 

4 Repeat for the other end 
of the spring. 



<m* 



Fgl 



Additional Procedures 



Small Roller Replacement - 35 




Small Roller 
Replacement 

No preliminary steps are 
required before you begin 
this procedure. 

Replacement Note: The 

small rollers in the platen 
assembly fall out of position 
if a paper jam is forcibly 
removed from the printer. 
These small rollers are not 
available as service 
replacement parts. 



^IIH^ 



m 



Additional Procedures 



Small Roller Replacement - 36 




1 Lift up the platen cover. 

2 Note: There is a small 
mounting groove on the 
underside of the platen 
cover. 

Slip the small roller 
under the top of the 
platen. 

3 Push up and snap the 
roller into the groove 
under the platen cover. 



<m* 



Service Source 




Exploded View 



Color StyleWriter 2500 



«■► 



m 



Exploded View 



Rear Cover 
922-1910 



Top Case 
922-1909 



Front Cover 
922-1908 



Paper 

Support 

922-2065 




Purge Unit 
922-1143 



Bottom Case 
with Feet 

Ink Absorbers (Kit) 922-1 91 1 

076-0470 



<<■►